Confirm files in media library are still present and haven’t been moved or renamed. There is nothing wrong with the files, they worked before in BA. The UserPreferences.xml can be found in the following locations. But why wouldn't it work when I right-click the player in the 'networked units-list' and enter the correct credentials?
But, you shouldn't need to do this with ba 4.6.. Can't find what looking for? Leave the Publish or Manage tab, then return. Ideally, the size of the image should match the size of the zone.
Support America March 15, 2016 15:09 Last Updated: October 28, 2015 Note: If you are using an HD220 or HD1020 with the original 4.0.3 firmware, please update to the latest production My RSS feed isn't updating or only updates when I publish a new project My cached BrightAuthor images are not scaling properly Live Data Feed URLs with spaces don't work BrightSign I've seen firewall and antivirus software cause problems. If you don't have the older HD210/1010 models, I'd suggest testing our latest brightauthor 4.6.x software with firmware 6.1.76 on the players. Permalink 0 Anil M August 02, 2013 01:12 I am also using BA 126.96.36.199 and am getting the same error only with JPEG files and not WMV or any video files is
Permalink 0 Ryan November 01, 2016 16:31 Both, setting the username and password in the setup brightsign tool and the web browser. Please try the request again. Videos work fine the problem is only with pictures. Permalink 0 Alex Karbuiuk August 21, 2013 07:12 Verify the connections to these addresses are allowed in your network: http://support.brightsign.biz/entries/500396-What-ports-do-I-have-to-open-in-my-firewall-for-the-BrightAuthor-software- Permalink Brightsign Default Password By default, BrightAuthor uses Bonjour to discover BrightSign players on the local network.
You may need to set your computer to show hidden files and folders to find this folder. Windows Vista C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\[current BA version] Windows XP C:\Documents and Settings\jsmith\Local Settings\Application Data\BrightSign\BrightAuthor\[current BA version] If yes, I would recommend to re-create setup files, but leave the user name and password fields blank for a local web server. Retrieve the eventlog.txt file and send it to us. Windows Vista C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\188.8.131.52 Windows XP C:\Documents and Settings\myusername\Local Settings\Application Data\BrightSign\BrightAuthor\184.108.40.206 Windows 7 C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\220.127.116.11 Follow the steps in the faq below to edit your userpreferences.xml file.
Quit and reopen BrightAuthor. Brightsign Local Network Setup Permalink 0 Sr. Thanks! Then open BrightAuthor, go to Tools - Setup BrightSign unit, and create new setup files for Local Networking from the scratch.
Permalink 0 Anil M August 02, 2013 13:03 Brightsign Network Permalink 0 Alex Karbuiuk August 02, 2013 13:07 You need to resize the images. at System.Net.ScatterGatherBuffers.AllocateMemoryChunk(Int32 newSize) at System.Net.ScatterGatherBuffers.Write(Byte buffer, Int32 offset, Int32 count) at System.Net.ConnectStream.InternalWrite(Boolean async, Byte buffer, Int32 offset, Int32 size, AsyncCallback callback, Object state) at System.Net.ConnectStream.Write(Byte buffer, Int32 offset, Int32 size) at Unable To Access A Brightsign At That Ip Address See instructions here: http://support.brightsign.biz/entries/23755466-Where-is-the-eventlog- Permalink 0 Ryan November 01, 2016 15:47 When I perform these steps on my XD 1132 and my HD 223 I cannot log into either web page Unable To Connect To Brightsign Network Did you specify a user name and password for a local web server when creating setup files for the unit?
Quit BrightAuthor and delete the UserPreferences.xml file. Permalink 0 Alex Karbuiuk September 06, 2013 13:07 I would recommend you to reset the brightsign unit to factory defaults. Permalink 0 Joshua Duguid March 04, 2015 14:43 Hello, I am having this exact problem with one of my brighsign clients, I followed the instructions above and was able to rectify The system returned: (22) Invalid argument The remote host or network may be down. Brightsign Unable To Connect
The unit simply displays the logo and version #. Support America June 08, 2016 17:57 If your Local File Networking publish fails, and the error indicates that the autoplay.xml file could not be published, this may be caused by a corrupted Submit a request 13 Comments Date Votes 0 Ckelley May 01, 2014 15:28 Hi- I got it figured out. Thanks Permalink 0 Arno Oosthuizen October 02, 2014 07:40 can you Permalink 0 lightbulb October 13, 2015 19:54 I'm having similar problems with >500MB files as well.
Bonjour is sometimes listed as "mdnsResponder" and uses UDP port 5353. Brightsign Support Locate the eventlog.txt file and forward it to [email protected], along with a description of the problem. The eventlog.xml file can be found in the following locations. The eventlog will have details about the failure, but try getting rid of the user prefs first...
Doesn't BA remember them correctly? BrightSign Downloads Can't find what looking for? Regards Romeo Permalink 0 Dustin Prather January 05, 2016 22:10 When will the ability to set authenticated users be restored. I do not want to leave the device on Brightsign Network Setup It happens also with plain jpg files.
Download the capture.pcap file and uploaded it to a FTP or via www.wetransfer.com and provide the download link so we can review the capture file. Support America November 01, 2016 15:51 are you talking about access denied when trying to publish or add in local network, or acess denied trying to log into the unit's Generated Fri, 18 Nov 2016 16:54:56 GMT by s_fl369 (squid/3.5.20) Hit the refresh button on the Publish > Local File Network or Manage > Local Network tab.
Email [email protected] and attach the eventlog.txt file, which is found in the same location as the UserPreferences.xml file. The UserPreferences.xml file can be found in the following locations. You may need to set your computer to show hidden files and folders to find this folder. Enter the username and password used to set up the player. If the problem still exists, please try to duplicate the problem again, then exit BrightAuthor if it’s open.
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